Return Policy

Satisfaction Guarantee

It is our mission to ensure that your Mister Pet shopping experience is simple and enjoyable.

24 hours- Return Policy

If you are not completely satisfied with an item, you may return it the same day the product is received. The item must be in its original condition and include all parts, accessories and packaging. Call us obtain a Return option instructions. Include a copy of the original invoice with your return. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs of 450AED are non-refundable for Location outside Dubai and Sharjah, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).

When requesting a refund, your original credit card will be credited once your return is processed. If using a card such as Visa, Master card, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

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