Cancellation Policy
- Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 – 45 days for the refund transfer to be completed.
- Charges will apply for any Cancellation of all Mister Pet product made through online/offline
- Production / Material cost along with service charge will be deduced, if the order is cancelled after 5 days.
Refund policy
Refunds will be done only through the Original Mode of Payment
If Goods are returned within 24 hours of purchase, we shall offer Exchange, Credit note or Refund of the invoice value, provided the following conditions are maintained:
- Goods are in working condition,
- Goods are free from any Scratch or Damage,
- Goods are NOT opened OR repacked in the Original Packing,
- Goods are un-used and NOT installed,
- All spare parts & accessories are returned in original packing along with the Packed Items.
Original Invoice is mandatory for the Exchange / Credit note / Refund.
UNDER NO CIRCUMSTANCES, we shall be able to honor any request for Exchange / Refunds Or Credit Note if the above points are not followed.
Patrons are requested to check the quality, working condition of the items, during purchase and after installation, to avoid any inconvenience. If any damage is not reported during purchase & installation, we shall not be liable to offer any Exchange, Credit note or Refund.